{"id":2210,"date":"2008-01-03T20:26:11","date_gmt":"2008-01-04T04:26:11","guid":{"rendered":"http:\/\/of.jennism.com\/?p=2210"},"modified":"2008-01-03T20:26:11","modified_gmt":"2008-01-04T04:26:11","slug":"i-never-believe-that-i-will-get-good-customer-service","status":"publish","type":"post","link":"https:\/\/of.jennism.com\/?p=2210","title":{"rendered":"I never believe that I will get good customer service"},"content":{"rendered":"<p>It was late.  My first day to work after the holidays and I meandered bleary-eyed to the BART station.<\/p>\n<p>The <i>chunk-chink<\/i> of the faregates greeted me.  I took out a BART farecard with $1.60 because I hadn&#8217;t left my apartment early enough to buy the January fast pass.<\/p>\n<p>As I walked toward the stairs, I heard the whish of a train just leaving.  <i>Did I miss one?  I&#8217;ll catch the next one.<\/i>  But when I walked down the stairs, I was greeted by a huge mass of people.  All with impatient faces.  I heard a gasp and then a grunt of someone behind me.<\/p>\n<p><i>OH MY GOD,<\/i> someone said aloud.<\/p>\n<p>I circled around the platform.  <\/p>\n<p><i>20 minute delay.  We are experiencing&#8230;<\/i> the loudspeaker said.  Almost an attempt to calm the discontent of the crowd.<\/p>\n<p>I instantly thought of my $1.60 BART ticket and cursed myself for not buying the fast pass earlier.  I walked upstairs and went to see the station agent to see if I could get the money back.  Unlike the people who needed to get to the east bay, I only needed to go 4 stops to get to work.  But I didn&#8217;t want to forfeit my $1.50.<\/p>\n<p>The station agent waved the crowd away gathering near her door.  She was on the phone, attempting to deal with the emergency.<\/p>\n<p><i>I don&#8217;t have time to deal with this now,<\/i> she said bluntly and then turned away from us.  I walked through the exit gate.<\/p>\n<p>And took the 14 to work.  All 20 minutes of its misery.  Listening to people talk on their cellphones.  And sitting on plastic seats.<\/p>\n<p>After work, I went to the station agent at the BART station and explained my situation.  He looked at me quizically and took my ticket. <\/p>\n<p>&#8220;There&#8217;s nothing on it,&#8221; he said and handed me a dime.  &#8220;That&#8217;s all that&#8217;s left.&#8221;<\/p>\n<p>I pushed the dime back and said that I was unable to take the BART this morning.  Because of an incident.  I repeated myself.  INCIDENT.  THE TRAIN WAS NOT MOVING SO I HAD TO TAKE THE BUS.<\/p>\n<p>I wasn&#8217;t expecting him to acquiesce for the measly $1.50, but I knew that I would start feeling negative if I didn&#8217;t resolve it.  Right now.<\/p>\n<p>After a minute of raising my voice to a near argument and squawking, he handed me my ticket back.  Fixed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It was late. My first day to work after the holidays and I meandered bleary-eyed to the BART station. The chunk-chink of the faregates greeted me. I took out a BART farecard with $1.60 because I hadn&#8217;t left my apartment &hellip; <a href=\"https:\/\/of.jennism.com\/?p=2210\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2210","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/of.jennism.com\/index.php?rest_route=\/wp\/v2\/posts\/2210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/of.jennism.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/of.jennism.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/of.jennism.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/of.jennism.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2210"}],"version-history":[{"count":0,"href":"https:\/\/of.jennism.com\/index.php?rest_route=\/wp\/v2\/posts\/2210\/revisions"}],"wp:attachment":[{"href":"https:\/\/of.jennism.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2210"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/of.jennism.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2210"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/of.jennism.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}