“I noticed that there was a late fee on my account. Is it possible to waive the fee?” I asked politely and braced myself for the worst.<\/p>\n
“Let me take a look here,” she said in her friendly quiet voice. “Looks like you’re a great cardmember…sure I can do that for you.”<\/p>\n
I mentioned a few other requests and they were nicely fulfilled. A surprise for the phone call I had been dreading to make all weeklong.<\/p>\n
In the last few days, I had read up on the 10 confessions of a chase customer service rep<\/a> and its followup<\/a>. I have always found it amazing that such companies have so much power. That I almost find that CSRs often just can’t do anything. Or is it because I haven’t requested it?<\/p>\n To this day, the worst customer service I ever experienced was a phone call to a government agency. Where I was admonished for spelling each letter of my name and address (I thought he didn’t know especially since my last name is obscure as is the street). I was just trying to be helpful. And other sorts of unsavory feelings. <\/p>\n At the end of the call, he mechanically said, “Have a good day, m’aam.”<\/p>\n To which I automatically I replied, “You too!”<\/p>\n","protected":false},"excerpt":{"rendered":" “I noticed that there was a late fee on my account. Is it possible to waive the fee?” I asked politely and braced myself for the worst. “Let me take a look here,” she said in her friendly quiet voice. … Continue reading