Jennifer,

Assistant Directors
Enrollment Services
The HUB

WINNAR. Through my great argumentative skills and a 8 paragraph e-mail with an attachment of a screenshot of how horrible the SIO is.

EDIT: I did not know that the due date for my tuition was this Monday. Thus, I incurred a late fee. But I had a few reasons. (1) They sent the only bill with the due date to a Pittsburgh address, my campus address. (2) I could not view the pages using Safari because it showed the source code rather than an interactive interface. In the e-mail, I included a screenshot of it, but did not mention that I could have used firefox. (3) I wasn\’t sure if I was going to take 24 units, 12 units or 0 units. There was no clear way for me to know whether they knew that I was going part-time and why they had charged me the full tuition. I thought they weren\’t going to bill me until the tuition adjustment period since I was under units. (4) I am new to CMU. A weak reason, I know, since this would be my fifth (and final) semester. But I also mentioned that I was confused because Berkeley didn\’t pay tuition the same way. I claimed ignorance saying that I had expected a bill to arrive via both e-mail and postal mail. (5) I didn\’t know it was going to take 24 hours for my bank account to be electronically verified. Other places where it directly debited my bank account didn\’t take this long.

JENN 4TW.