Amazingly, I was able to convince my very stubborn housemate to pay me the rent this month yesterday night. My thanks to Dale Carnegie\’s How to make friends and influence people and all the self-help books/websites I have read over the years.
It\’s not that I am afraid of confrontations. I am the type of person who can see myself doing many things, but when I actually do it, my initial assertiveness and strength completely disappear. But over the years, I have learned to keep myself from cognitively tunneling, to be mature, to really want to say what I want to say rather than fall to childish accusations of you suck, no you suck.
When I heard her walking on the stairs, I rushed out of my room and asked if I could talk to her for a second. We started discussing the issue. In my left hand, I held the sublease contract. I pointed to the third paragraph which stated the definition of a security deposit. My hands were slightly shaking out of fear as a result of my unnatural behavior–standing up for myself. Yet, I never took my eyes off of her, always trying to maintain eye contact even as she looked away about 50% of the time. We debated a bit about the living situation–how her expectations were different from mine.
It started escalating to the point where we were almost interuppting each other, almost a full-blown argument. I starting holding back my tongue even as she made accusations that were exaggerated and untrue. As much as I wanted to correct her, I remembered the way to calm down an angry, anxious horse. As the horse stomped back and forth, the trainer also stomped back and forth. The key was to become as angry and anxious as the horse, so that the horse will want to calm down the crazy trainer. Anger is often an internal state. The words people make are not a true representation of themselves. Rather, it\’s a way to express an imbalance from within. I agreed with her on some issues without resorting to a \”yes…but\” and asked her how she felt about things. I took a counseling approach asking why she felt frustrated and why she felt uncomfortable. A how do you feel about that.
Empathy. Always a key. Everyone wants to feel important. By listening to someone, that someone feels important. I asked her how she wanted to see things done. I basically let her vent. Then I sympathisized. Then I complimented her and told her things that I admired about her (related of course). And in the end, she calmed down and gave in. I gave her reasons why I could not accept her security deposit as rent.
I was just surprised that it was that easy. My other housemate called it manipulation. I call it compassion.